CAMPUS PROCEDURES & PROCESSES

• For Students​
  • Student Complaint Process
• For Faculty/Staff​
  • Procedures & Forms for Employees
  • Procedures & Forms for Faculty
• For Other/Community​
  • Public/Community Concerns Process

STUDENT PROCEDURES & PROCESSES

Student Complaint Process

Most student complaints, grievances or disciplinary matters should be resolved at the campus level. Please contact the Office of the Ombudsperson. This is the quickest and most successful way of resolving issues involving a California Community College (CCC).

Type of Concerns/Complaints

• General Information about the Complaint Process
• Grade Grievance
• Problem with my Class/Professor
• Student complaint about Student Services [PDF: 64KB]
• Report a Crime or Parking Issue
• Harassment/Discrimination (District Compliance Office)

Issues that are not resolved at the campus level may be presented to:

• The Accrediting Commission for Community and Junior Colleges (ACCJC) (at http://www.accjc.org/) complaint-process if your complaint is associated with the institution's compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.

• The CCC Chancellor's Office by completing the web form below if your complaint does not concern CCC's compliance with academic program quality and accrediting standards.

FACULTY/STAFF PROCEDURES & PROCESSES

Procedures/Forms for Employees

Information regarding general campus/district procedures for employees is posted on the LAVC Web site. Faculty/staff should visit the Faculty/Staff Web page for information on the following campus (or LACCD) procedures and forms:

• Contracts & Purchasing Forms
• Technology Resources
• Employee Resources
  • Classified Employee Handbook
  • Unclassified Employee Handbook
  • Ethics for All Employees
  • Employee Forms
  • Payroll & Personnel Forms

 In addition, the LAVC Administrative Services Office posts information on the following campus procedures on its Web site:

• How to file a complaint
• Budget Requests and documentation
• Specially Funded Program Certification Policy
• Electronic Budget Transfer Documentation (eBTA's)
• Campus Security Authorities procedure
• Employee ID/Access Cards procedure
• Looking Up/Printing Your Budget Report
• Performance Evaluations procedure
• Procurement Authorization procedure
• Time Accounting, Absence Certifications & Overtime procedures

Procedures for Faculty

Information regarding campus/district procedures for faculty is available on the LAVC Web site. The following procedural information for faculty posted on the Faculty/Staff Web page:

• LACCD WebFaculty Instructor System (Access Class Rosters & Assign Grades Online)
• Faculty Handbook
• SSD Faculty Handbook
• Student Discipline Procedures & Forms
• Faculty Book Orders
• Faculty Conference Reimbursements Guidelines & Forms
• Faculty Tuition Reimbursement Guidelines & Forms

In addition, the LAVC Academic Affairs Office posts the following information on faculty-related procedures on its the Academic Affairs Web page:

• Absence Policies and Procedures
• Grade Grievance Protocols for faculty
• Discipline Complaints Form for faculty
• TBA (Hours by Arrangement) Scheduling & Requirements

COMMUNITY PROCEDURES & PROCESSES

Public Concerns/Complaint Process

Los Angeles Valley College understands that not all concerns are from students, but that members of the community may have some concerns about the campus. The Administrative Services Division of Los Angeles Valley College has a process for members of the community to share concerns it has about the campus.

Type of Concerns/Complaints

• General Information on How to Share a Concern [PDF: 213KB]
• Problem with a campus facility (e.g. restrooms, classroom, etc)
• Complaint about Construction
• Complaint about an Employee
• Report a Crime or Parking Issue

If you would like to submit a concern or complaint, please view the Administrative Services Complaint Policy [PDF: 213KB], and submit your concern on the Administrative Services Complaint Form [PDF: 228KB].