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Office of the Ombudsperson for Los Angeles Valley College Students
Visits by appointment only
Dr. Annie G. Reed
For any matters requiring the attention of the Ombudsperson, and for additional information or resources, please contact Dr. Annie G. Reed at (818) 947-2320 or email her at firstname.lastname@example.org for a confidential communication.
The purpose of Administrative Regulation E-55 is to provide students a prompt and equitable means for resolving student(s) grievances. The grievance procedure may be initiated by one or more students who reasonably believe he/she/they have been subject to unjust action or denied rights involving their status or privileges as students. It is the responsibility of the student(s) to submit proof of alleged unfair or improper action. Grievances pertaining to grades are subject to the CA Education Code Section 76224(a). Administrative Regulation E-55 specifically states:
Grade grievances can be resolved informally for students. The first step for a student is to contact his/her professor to discuss the problem. If the issue is not resolved, or if the student is unable to meet with the professor, the next step is to contact the Department Chairperson. If a resolution is not met after meeting with the Department Chairperson, the next step is to meet with the area Dean over the department in the Office of Academic Affairs.
The CA Education Code Section 76224(a) specifies that the instructor’s determination of student grades shall be final, except in the cases of fraud, mistake, bad faith or incompetence. A student who reasonably believes and has proof that his/her instructor has issued an evaluative final grade based on any of these grounds, he/she is directed to contact the Ombudsperson at (818) 947-2320 for assistance. The Grievance Hearing Request must be made within one-hundred and twenty (120) calendar days of the date of the alleged incident that is the basis of the student’s complaint.
For complaints surrounding actions dealing with alleged discrimination on the basis of ethnic group identification, religion, age, sex, color, sexual orientation, physical or mental disability, students are directed to contact the Compliance Office at the Los Angeles Community College District at (213) 891-2316.