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Office of the Ombudsperson

Office of the Ombudsperson for Los Angeles Valley College Students

Office of Ombudsperson
Contact & Hours

Visits by appointment only

Please Contact 
(818) 947-2320
OR
goldmaa@lavc.edu

RELATED LINKS

Student Services Division Homepage

 

Dr. Annie G. Reed

For any matters requiring the attention of the Ombudsperson, and for additional information or resources, please contact Dr. Annie G. Reed at (818) 947-2320 or email her at goldmaa@lavc.edu for a confidential communication.

ROLE AND DUTIES OF THE OMBUDSPERSON (Administrative Regulation E-55)

The purpose of Administrative Regulation E-55 is to provide students a prompt and equitable means for resolving student(s) grievances. The grievance procedure may be initiated by one or more students who reasonably believe he/she/they have been subject to unjust action or denied rights involving their status or privileges as students. It is the responsibility of the student(s) to submit proof of alleged unfair or improper action. Grievances pertaining to grades are subject to the CA Education Code Section 76224(a). Administrative Regulation E-55 specifically states:

  1. The role of the Ombudsperson is that of a facilitator of the grievance process, and not that of an advocate for either the Grievant(s) or Respondent(s). Each college shall have an Ombudsperson.
  2. The Ombudsperson shall provide information to Grievant(s) and Respondent(s) concerning the grievance procedures at any stage in the grievance process.
  3. The Ombudsperson may collect information, documents and records pertinent to the case.
  4. The Ombudsperson may hold and facilitate meetings and discussions that may lead to a resolution of the grievance.
  5. The Ombudsperson may train the Student Advocates prior to the Student Advocates assuming the duties of the position.
  6. The Ombudsperson shall sit with the Grievance Hearing Committee and may answer questions upon request but shall not serve as a member or vote.
  7. During the formal hearing stage of the grievance process, the Ombudsperson shall coordinate the preparation and conduct of the Grievance Hearing, including providing in-service training to committee members on hearing procedures and operation.
  8. The Ombudsperson shall ensure that the entire grievance process is conducted in an orderly, fair and respectful manner. The Ombudsperson shall have the authority to exclude from the hearing any individuals who fail to conduct themselves in an orderly, fair and respectful manner.
  9. The Ombudsperson shall be responsible for audio recording the Hearing and arranging for safe storage of the grievance file including the audio recording(s) and documents, for a period not less than seven (7) years.
  10. The Ombudsperson, shall assist the Grievant(s) in understanding the grievance procedures, filing the appropriate forms, meeting all the time lines of these procedures, communicating with college employees and officials and participating in the hearing process. (See Section 10 for non–student advocate options)

Grade Grievances - Informal Remedy

Grade grievances can be resolved informally for students. The first step for a student is to contact his/her professor to discuss the problem. If the issue is not resolved, or if the student is unable to meet with the professor, the next step is to contact the Department Chairperson. If a resolution is not met after meeting with the Department Chairperson, the next step is to meet with the area Dean over the department in the Office of Academic Affairs.

Grade Grievances – Formal Resolution Procedures

The CA Education Code Section 76224(a) specifies that the instructor’s determination of student grades shall be final, except in the cases of fraud, mistake, bad faith or incompetence. A student who reasonably believes and has proof that his/her instructor has issued an evaluative final grade based on any of these grounds, he/she is directed to contact the Ombudsperson at (818) 947-2320 for assistance. The Grievance Hearing Request must be made within one-hundred and twenty (120) calendar days of the date of the alleged incident that is the basis of the student’s complaint.

For complaints surrounding actions dealing with alleged discrimination on the basis of ethnic group identification, religion, age, sex, color, sexual orientation, physical or mental disability, students are directed to contact the Compliance Office at the Los Angeles Community College District at (213) 891-2316.

Resources for Students

Administrative Regulations E-55

E-55.1 Statement of Grievance

E-55.2 Request for Formal Grievance Hearing

 

Closure of Math Science Westside Sidewalk Until May 29

LAVC staff, faculty, and students should be aware that starting on Tuesday, January 28, the sidewalk (that runs north and south) on the westside of the Math Science Building will be temporary closed. The sidewalk will reopen on Friday, May 29. The reason for this closure is due to demolition operations of condemned Bungalows on the Westside of the college campus.

Closure of Math Science Westside Sidewalk Until May 29

The sidewalk that runs north and south on the west side of the Math Science Building will be temporary closed from January 28-May 29.

The slidewalk is being closed due to the activities related to the demolition of the condemned Bungalows westside of the campus near the Math Science Building. Signage will be place to redirect ADA/pedestrian access around the closure.

This project is part of the Bungalow Demolition Project. Read the Bungalow Demolition Construction Notification #3 [PDF]. View photo of the impacted areas [JPG] and site map of the impacted area [PDF]. 

There will be construction equipment noise in the area. However, all noise-related work is restricted between the hours of 8 a.m.-6 p.m.

For more information on the Bungalow Demolition project and this construction activity, please contact Keith Hoard of Build-LACCD at (818) 756-0954 or email Keith Hoard.

 




Posted by: LAVC PR Office on 1/24/2020 4:31:00 PM

Temporary Sidewalk Closures Near Music and Theater Arts

LAVC faculty, staff and students should be aware of sidewalk closures effecting Music Building & Theatre Arts from December 9, 2019-January 17, 2020. The closed sidewalks include south of the Music building east entrance, south of Music building between the Motion Picture Studio, east side of Motion Picture Studio, and east side of the Omega Data Center. Directional signage will be placed to route student traffic during this period.

Temporary Sidewalk Closures Near Music and Theater Arts

Starting December 9, 2019, there are sidewalk closures effecting Music & Theatre Arts buildings. Directional signage will be placed to route student traffic during this period.

This work is part of the Energy Infrastructure Improvements (EII) project. Read the EII Construction Notification #14 with diagram [PDF].

The sidewalk closures are located:

  • south of the Music building east entrance,
  • south of Music building between the Motion Picture Studio,
  • east side of Motion Picture Studio, and
  • east side of the Omega Data Center.

There will also be construction related equipment noise in the area. 

Work is expected to be completed by January 17, 2020.

For more information on the EII Project and this construction activity, please contact Michael Dobrotin of Build-LACCD at (714) 345-7655 or email Michael Dobrotin.

 




Posted by: LAVC PR Office on 12/9/2019 8:00:00 AM

Closure of Lot H, Quad Park, and Bungalows 45-47, 50-52, and 48-49 in Preparation for the Energy Infrastructure Improvement Project

LAVC faculty, staff and students should be aware that Lot H, the Quad Park, and Bungalows 45-47, 50-52, and 48-49 will be closed starting on December 6, 2018 and fencing is being installed as part of the Energy Infrastructure Improvements (EII) project. The EII project includes the demolition of Bungalows 45-47 and 50-52 in preparation for the construction of the Thermal Energy Storage Tank (TES), equipment upgrades in the Central Plant, and construction of underground piping for the north loop located at the north end of Monarch Square.

Closure of Lot H, Quad Park, and Bungalows 45-47, 50-52, and 48-49 in Preparation for the Energy Infrastructure Improvement Project

Starting on Thursday, December 6, mobilization will begin for the Energy Infrastructure Improvement (EII) project. The project includes the demolition of Bungalows 45-47 and 50-52 in preparation for the construction of the Thermal Energy Storage Tank (TES), equipment upgrades in the Central Plant, and construction of underground piping for the north loop located at the north end of Monarch Square.

Construction fencing will be erected around Lot H, the Quad Park, and Bungalows 45-47, 50-52, and 48-49. Pedestrian access into the campus will be available on the west side of Lot H as illustrated on this diagram [JPG].

In addition, Lot H will be used for contractor's offices, parking and lay down, and will be closed to campus parking during the duration of the project. 

For more information on the EII Project, please contact Michael Dobrotin of Build-LACCD at (714) 345-7655 or email Michael Dobrotin.

 




Posted by: LAVC PR Office on 12/3/2018 8:00:00 AM

Closure of Southern Portion of Bungalows in preparation for the Bungalow Removal Project

LAVC students, faculty and staff should be aware that the campus bungalows along Burbank Boulevard are permanently closed as of August 23, 2018. New fencing has been installed around groups of bungalows until they are demolished. There are designated pedestrian pathways through the area to allow for pedestrian access into the campus from Burbank Boulevard and from Parking Lot H.

Closure of Southern Portion of Bungalows in preparation for the Bungalow Removal Project

In preparation for an upcoming Bungalow Removal Project, most of the bungalows along Burbank Boulevard have been permanently closed. 

The new fencing has been installed around groups of bungalows until they are demolished. There are designated pedestrian pathways through the area to allow for pedestrian access into the campus from Burbank Boulevard and from Parking Lot H, as illustrated on the LAVC Campus Map.

In addition, College Sheriff personnel will continue to patrol the area. If you see any suspicious activity, please report it to the LAVC Sheriff's Office at (818) 947-2433. 

For more information regarding this project, contact Tom Lopez in Maintenance & Operations at (818) 947-2301.

 




Posted by: LAVC PR Office on 8/23/2018 8:00:00 AM

Installation of the Valley Academic and Cultural Center Construction Fencing, Permanent Closure of Parking Lot C & Restriping of Parking Lot B 

LAVC faculty, staff and students should be aware that activities related to the construction of the new Valley Academic and Cultural Center (VACC) begins on September 10, 2016. Parking Lot B will be restriped to delete parking stalls and create a east-west roadway in the lot, and new construction fencing for the VACC project will be installed, and Parking Lot C will permanently close.

Installation of the Valley Academic and Cultural Center Construction Fencing, Permanent Closure of Parking Lot C & Restriping of Parking Lot B 

Starting Saturday, September 10, activities related to the construction of the new Valley Academic and Cultural Center (VACC) will begin.

Parking Lot B will be restriped to delete parking stalls and create a east-west roadway in the lot. In addition, new construction fencing for the VACC project will be installed, and Parking Lot C will permanently close. In Parking lot B, a number of parking stalls will be removed, and a new vehicle access lane will be striped to create a new two-lane vehicle pathway north of a new temporary construction fence starting September 10.

Following that, new construction fencing will be installed that will permanently close Lot C, and the current pedestrian pathways between the Music Building and Campus Drive to Parking Lot B will not be accessible. New paths will be identified / added to facilitate pedestrian traffic around the construction site. Please refer to this map [JPG].

For more information on the VACC project and this construction activity, please contact Keith Hoard of Build-LACCD at (818) 756-0954 or email Keith Hoard.

 




Posted by: LAVC PR Office on 9/9/2016 8:00:00 AM