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Los Angeles Valley College

IT Help Page

By using any of the LAVC/LACCD systems you agree to our
Electronic Information Resources Use Policy
 

This page is provided by the IT department as answers to some common questions.

For further technical information, call the IT Help Desk at extension 2489.

If you need training on using any of the LAVC systems, contact the Staff Development office at extension 2712.

 

 

    Account setup©
  • To request access to DEC screens, go to Administration 108.
  • To request an Employee LAVC network/email/U-drive account for faculty or staff, go to Administration 108.
  • To request an Employee LAVC network/email/U-drive account for student workers©©, go to Administration 108.
  • To request a SAP account to be upgraded to use the SAP GUI, go to Administration 108.
  • To request an Student UIA network account, if staff©©© or student worker go to Administration 108. Faculty accounts are automatically created.
  • To request a SARS-GRID account, contact Mr. Syed Hussain at extension 2657. Read SARS-GRID below before contacting Mr. Hussain
      ©     Student Workers' accounts expire in 6 months.
      ©©   Student Workers' U-drive can be reached by the department from the department's X-drive as the "Student-Worker-Files" folder.
      ©©© Please read the "Student UIA Network" section below.

 

 

    Cleaning Your Computer
  • Monitor Cleaning
  • Keyboard Cleaning
  • Mouse Cleaning (If your cursor jumps or do not move)
  • Computer Case Cleaning

 

 

 

    Eureka
  • What it is and how to access it.

 

 

    LAVC Web site shortcuts
  • WWW.LAVC.EDU/IT                = IT home page (this page).
  • WWW.LAVC.EDU/EMAIL         = Employee Web mail.
  • WWW.LAVC.EDU/WSO           = Work and Service Order System.
  • WWW.LAVC.EDU/CAFETERIA = LAVC's Cafeteria.
  • WWW.LAVC.EDU/STUDENT    = Online Student Services (Information for current students).
  • WWW.LAVC.EDU/PRINT          = LAVC's Prepaid Printing system.

 

    Microsoft Outlook (Desktop version for Windows)
  • Email Domain name
  • Your mailbox is over its size limit!
  • Junk/Spam E-mail filtering with Microsoft Outlook 2003
  • Message symbols and message options
  • Updating a Global Address List
  • Stopping Outlook from using Word's Reading layout

 

 

    Passwords
    (Synchronizing your passwords means that you need to change your network or email password to make them both the same)
  • DEC password
  • LACCD Instructor system password
  • Network (Netware password)
  • Email (Windows password)
  • Work and Service Order system
  • eRPA password
  • SAP password
  • SARS-GRID passwords
  • UIA password
  • Voice mail password

 

 

    SARSGRID & SARSCALL
    A SARSGRID account gives you access to the "SARSMenu" program. A SARSCALL account gives you access to the "SARSCALL" and "SARSCALL Record" programs.
  • What it is and how to access SARSmenu.
  • What it is and how to connect to the LAVC-SARSCALL server to use SARSCALL and SARSCALL Record.